TT Suit '17 - Long Sleeves Belgium

If you are not 100% satisfied with your purchase, return it within 90 days of receipt and in saleable condition for a refund or like-for-like exchange.

 

Returns are only accepted online for products purchased directly from Altitude Training's website.

 

If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it. 

 

All returns should be in ‘as new’ condition, both unwashed and unworn.

When returning items to Altitude Training, please ensure the product is well packaged and protected from damage in transit.

 

Gifted products can only be refunded to the original purchaser or a credit note can be provided to the gift recipient. Gift exchanges will show on the order history of the original purchaser.

 

All gift cards and return are non-refundable.

 

Exchanges

 

If you would like to make an exchange on your purchase please follow the steps in the section ‘How to make a return’. Exchanges can be made on a like-for-like basis, this means a different size of the same product. If you would like a different product, please use the same process to return the item for a gift card of the same amont of the returned item.

 

Faulty Goods

 

Altitude Training is committed to product excellence and stands behind the quality of the products it produces, although, from time-to-time manufacturing faults can and do occur. If you think your product has a suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty. Returned items that have been worn should be laundered before return, receipt of unwashed garments may result in your product being returned to sender.

If the same items is out of stock, we announce a delay of a minimum of 6 weeks.

 

How To Make a Return

 

Before making any return, please contact us. After having explain the reason of the return,you can post the package back to this following return address:

Altitude Training Cycling Camp - Return

Place Royale 15

4900 Spa

Belgium

 

 

For international returns – Altitude Training will not accept customs charges incurred when returning items. All packages must be marked “Goods returned under warranty”. If you do have any enquiries about your return once it has been posted, please contact us. Please include the date the item was posted, which address it was sent back to, the name it was sent under and the item’s tracking number if applicable.

We can not take responsibility for loss or damage caused by independent carriers.

Secure Payment Processing

 

All payments made on the Altitude Training website are encrypted using secure technology and your card details are not retained or visible to our employees.

 

Payment Types

 

Altitude Training accepts credit cards and Paypal.

 

You’ll be charged for your order when it is despatched from our warehouse. For Paypal You will be charged when the order is placed.

 

Promotional Codes and Gift Vouchers

 

If you are using a promotional code please enter it in the promotional code box on the basket page. The discount will automatically be calculated. Promotional codes are for one time use only and may not be used in separate orders or applied to different products in the case of an exchange.

If you have a gift voucher please enter in the checkout page and it will automatically calculate your discount. Once purchased gift vouchers are non refundable.

 

Errors and Omissions

 

In the case of errors or omissions on the website Altitude Training reserve the right to refund your order prior to the goods being despatched.

Altitude Training reserve the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order.

 

Every care has been taken to ensure that the descriptions and specifications of Rapha products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers.

 

Order Confirmation

 

You will receive an email to confirm that we have received your order. If you have a problem processing your payment online or are not certain if your payment was successful please contact us.

 

Prices

 

Prices are quoted in Euros, prices exclude value added tax. Local import duties may be payable by the recipient on receipt of the order.

Swiss / Canadian and Norwegian orders are delivered with no additional fees to pay: duty, tax and brokerage fees are included in the final basket price.

 

Out of Stock Product and Pre-Orders

 

It is not possible to place an order for an out of stock product or pre-order new lines. You can however express your interest in an item that is not available by contacting us.