If you are not 100% satisfied with your purchase, return it within 90 days of receipt and in saleable condition for a refund or like-for-like exchange.
Returns are only accepted online for products purchased directly from Altitude Training's website.
If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it.
All returns should be in ‘as new’ condition, both unwashed and unworn.
When returning items to Altitude Training, please ensure the product is well packaged and protected from damage in transit.
Gifted products can only be refunded to the original purchaser or a credit note can be provided to the gift recipient. Gift exchanges will show on the order history of the original purchaser.
All gift cards and return are non-refundable.
Exchanges
If you would like to make an exchange on your purchase please follow the steps in the section ‘How to make a return’. Exchanges can be made on a like-for-like basis, this means a different size of the same product. If you would like a different product, please use the same process to return the item for a gift card of the same amont of the returned item.
Faulty Goods
Altitude Training is committed to product excellence and stands behind the quality of the products it produces, although, from time-to-time manufacturing faults can and do occur. If you think your product has a suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty. Returned items that have been worn should be laundered before return, receipt of unwashed garments may result in your product being returned to sender.
If the same items is out of stock, we announce a delay of a minimum of 6 weeks.
How To Make a Return
Before making any return, please contact us. After having explain the reason of the return,you can post the package back to this following return address:
Altitude Training Cycling Camp - Return
Place Royale 15
4900 Spa
Belgium
For international returns – Altitude Training will not accept customs charges incurred when returning items. All packages must be marked “Goods returned under warranty”. If you do have any enquiries about your return once it has been posted, please contact us. Please include the date the item was posted, which address it was sent back to, the name it was sent under and the item’s tracking number if applicable.
We can not take responsibility for loss or damage caused by independent carriers.
